The Warranty Forever program is EXCLUSIVE to Seaview Buick GMC, and is included with every new vehicle purchase and every pre-owned purchase of a vehicle with less than 100,000 miles. Sound too good to be true? Well, it's not! Other dealers might try to tell you otherwise, but with Warranty Forever, there is NO CATCH!
Here are a few of the most commonly asked questions or misconceptions about Warranty Forever:
1. There is NO COST to the customer whatsoever for this warranty. Bring us a quote on an identical new vehicle that we have in stock and we'll match it AND give you the lifetime warranty.
2. You DO NOT have to service your vehicle at Seaview to keep your warranty. Yes, we would love to have your service business, but with this warranty, you can service your vehicle at ANY licensed repair facility. You heard us right....not just a "GMC/Buick Dealer" but ANY licensed repair facility.
3. Why would we do this? Good question! There are lots of dealers that can sell you a new GMC or Buick. By providing you a great customer experience AND a NO COST lifetime powertrain warranty, we set ourselves apart from the rest.
For answers to all of the rest of your questions, please see the details section below, or better yet, give us a call and our friendly staff will be happy to answer all of your questions! We hope to hear from you soon!
Warranty Forever Questions and Answers
Frequently Asked Questions by Warranty Forever Customers:
Q: What does the Warranty Forever program cover?
A: Warranty Forever covers parts and labor on all approved engine, transmission and driveline failures including applicable seals and gaskets. Please ask your sales professional for a detailed list of components covered.
Q: What do I have to do to keep the Warranty Forever in effect?
A: Perform the recommended maintenance at this dealership per your owner's manual within 1 month or 1,000 mile of it being due OR a service facility which has been pre-authorized by calling NWAN at 800-810-8458 prior to receiving service. For maintenance performed at pre-authorized facilities, you will be required to maintain your own service records and will solely be responsible to make sure the repair facility performs the right services at the right intervals.
Q: How do I know what maintenance is required to keep my Warranty Forever contract in force?
A: It is required that you maintain the vehicle with the selling dealer or a pre-authorized facility in accordance to the Manufacturer's Recommended Maintenance Schedule. To check to see the maintenance required for each particular make and model, please click here: Edmunds Recommended Maintenance. If you have any further questions, please contact a Claims Specialist at 1-800-810-8458. Please note that the estimated service prices quoted on Edmunds.com do not reflect our dealership prices. We are happy to provide you with a price quote at our dealership by calling us at 425-742-1920.
Q: How do I make a claim if I have a breakdown?
A: Contact the dealer where you purchased the vehicle. They will handle it all from there! If you have any questions that you would like to ask us directly, you may call 1-800-810-8458 and speak with a claims specialist.
Q: When are the claims specialists available to take my call?
A: Claim specialists are available Monday - Friday 8 a.m. to 8 p.m. EST and 9 a.m. to 5 p.m. on Saturday to answer all of your questions.
Q: Is there a deductible that I need to pay when making a claim?
A: There is no deductible on the program. All parts and labor are covered 100%.
Q: How do I contact Warranty Forever?
A: You can contact us by emailing us at firstname.lastname@example.org or by calling 1-800-810-8458.
Q: What if I am traveling out of town and need to have a maintenance service performed while I am traveling?
A: Although you are required to perform every Manufacturer's Recommended Maintenance with your selling dealer or a facility which has been preauthorized, you may call us at 1-800-810-8458 and PRE-AUTHORIZE any maintenance service to be performed while you are traveling or not at the selling dealer. If you need assistance with this you may also contact your selling dealer's service department for details.
Q: What if I am traveling out of town and have a breakdown that would be covered under my Warranty Forever Contract?
A: You may take your vehicle to any licensed repair facility to have your repair work completed. You may call us at 1-800-810-8458 for assistance or you may contact your selling dealer's service department for details. Please remember - all out of state repair service must be preauthorized or the repairs performed by an outside dealer will not be accepted.
Q: If my car breaks down and the breakdown is covered by the Warranty Forever Contract given to me by my selling dealer, am I required to pay for the repair and then wait to be reimbursed?
A: No, all repairs are paid by National Warranty Administration Network (NWAN) by credit card. Please be sure that all repairs are authorized prior to the repair being completed. All unauthorized repairs will not be covered.
Q: What if I need to be towed or need a rental car while my car is being repaired?
A: Towing and rental car coverage is not provided by your Warranty Forever contract. However, if you purchased an extended service contract, your extended service contract will most likely provide that coverage for you.
Q: What is a licensed repair facility?
A: Any repair facility or dealership that employs ASE (Automotive Service Excellence) technicians. ASE technicians are certified through a national non-profit organization to ensure the technicians competency in many areas of the automotive industry. Repair establishments with at least one ASE technician are permitted to display the ASE sign. Motorists should look for facilities that display the ASE Blue Seal of Excellence logo.
Q: Is a facility ASE certified?
A: No, not exactly. As mentioned earlier, the technicians themselves obtain these certifications. The facility itself is not certified, however, businesses with a high level of commitment to ASE (75 percent of service personnel certified) are entitled to a special "Blue Seal of Excellence" recognition from ASE. You will sometimes see this logo displayed inside the facility waiting area.
Q: How do I know if an ASE certified technician will be the one working on my vehicle?
A: One of the advantages to taking your vehicle to a licensed repair facility is that if an ASE certified technician is not the individual working on your vehicle (say, for an oil change), they are still available to assist and oversee the work being performed. This ensures that the maintenance is being performed properly, and to the manufacturer's recommended specification.